At Dubai Perfume Wala, we offer a curated range of premium perfumes crafted for men, women, and unisex preferences. Due to the personal and sensitive nature of fragrances, we follow strict quality and hygiene standards.

Order Cancellation

• Orders can be cancelled only before they are shipped
• Once shipped, orders cannot be cancelled

We request you to review your order carefully before placing it.

Return & Exchange Policy

We offer exchange only, and strictly in genuine cases.

Eligible for Exchange (Only if):

• The product is damaged, leaking, defective, or incorrect
• A complete unboxing video is recorded from start to finish (mandatory proof)

Exchange Request Window:

• Requests must be raised within 48 hours of delivery

Mandatory Unboxing Video

• A clear unboxing video (without cuts) is required for all claims
• Claims without video proof will not be accepted

Non-Returnable / Non-Exchangeable Items

We do not accept returns or exchanges for:

• Used perfumes
• Opened or tampered products (unless damaged in transit)
• Personal preference issues (e.g., fragrance not liked)
• Minor outer packaging damage

Return Process

• If reverse pickup is available, we will arrange it
• If not, the customer must self-ship the product to our provided address

Return / Exchange Charges

• Applicable depending on location and case
• These will be communicated at the time of request

Refund Policy

• We do not offer refunds
• Only replacement/exchange is provided in eligible cases

In rare cases where replacement is not possible, store credit may be issued at the sole discretion of Dubai Perfume Wala.

Replacement Timeline

• Once the request is approved, replacement will be shipped within 3–5 working days

Important Notes

• Product must be returned in original packaging
• Requests raised after the allowed timeframe will not be accepted
• Dubai Perfume Wala reserves the right to reject any request that does not meet the above conditions